PomoGem
日本語
Coming soon
SUPPORT
Email us with questions or requests about issues, using the app, or restoring purchases.
Please include your device model, OS version, PomoGem version, and what happened, to the extent needed for a reply. You do not need to send sensitive content such as focus themes, client names, project names, data export files, credentials, private keys, or signing materials. See the Privacy Policy for how we use, retain, and delete the information you send.
support@hinoshiba.comPlease email us with issues or feature suggestions. Describe the situation or your request without including actual focus records, client names, project names, or personal information.
Please report security issues privately to support@hinoshiba.com. Do not attach actual data, exported JSON, credentials, private keys, certificates, or signing materials to your initial report. Provide the affected version, path, and conditions for reproducing the issue without including sensitive information.
If custom timer durations are not available, try “Restore Purchases” on the app’s purchase screen.
When you first use the app, choose iCloud sync or This iPhone Only. In Version 1.0, this choice cannot be changed later, and data stored with This iPhone Only is not automatically sent to iCloud. You can reset the displayed focus records from Settings in the app. Older generations from before a reset may remain to prevent sync conflicts. Delete the app to remove physical data on the device, and use Apple’s iCloud storage management to delete the app’s data in iCloud. Another device that is offline cannot be erased remotely, so remove unneeded installations on each device. The app’s JSON export covers all 11 types of SwiftData data shipped with the app, but it cannot be re-imported or used to migrate to iCloud or continue your records when changing devices. Delete exports saved in Photos or Files, content sent to sharing destinations, and sent emails separately at their destinations. You can change notification, add-only photo, and motion permissions at any time in your device’s Settings. Device motion for the jar is used only while the jar is visible and is never stored or transmitted. Tapping the jar and other focus features remain available without motion permission. For details, see the Privacy Policy.
You can continue your records on another iPhone with the same Apple Account only if you chose “Sync with iCloud” during initial setup. Check that iCloud is enabled for PomoGem and that a network connection is available, then leave the app open for a while. Verifying your Apple Account when opening or resuming the app and syncing with iCloud require a network connection, and syncing may not be immediate. If a different Apple Account is in use or a connection is unavailable, the app will not open the record storage for safety, but it will not delete saved data. To transfer a running timer to a new iPhone, use the “Continue on This iPhone” option shown in the app. If the original iPhone is offline or locked, it may deliver one old completion notification.
Records created after choosing “This iPhone Only” during initial setup do not sync to another iPhone. Version 1.0 cannot re-import JSON, so an export cannot be used to continue records when changing devices or to migrate to iCloud. To choose a storage location again, export JSON for viewing if needed, then delete and reinstall the app. Deleting the app will erase the previous local records.
Some social networks and apps may convert GIFs to still images or omit text shared with an image. First tap “Copy Text” on the share screen, then paste it into your post. You can choose “Still Image” for destinations that do not accept GIFs.